United States Postal Service in 168 West Main Street

Customer Reviews about United States Postal Service:

• ★ ★ ★ ★ ★
  This is one post office that is really on the ball, as far as getting things done, and keeping things organized.
  By Adam Neale, December 17, 2016
• ★ ★ ★ ★ ★
  I had some mail issues that should've been resolved by another location, unfortunately the representative didn't appear to care enough to look into the issue and left me to research and figure it out (1 hour later via the 1800 number, I was in the same situation but cleared up on what I should do next). Thankfully, after researching the top rated near-by office locations (to escape the likes of past office experience), I decided to go to the New Market office where they received quality rating on-line. I am thrilled that I did because my expectations were surpassed via outstanding customer service. My first contact was with representative Lisa. She was very patient, friendly and informative. I felt listened to and relaxed when leaving. I later returned to follow up on the same mailing issue executed by the former undesirable location (since it wasn't successfully cleared up) and Lisa remembered our conversation and processed my new request from her location instead. She even went an extra step to follow up with her Postmaster, Robin, to make sure all issues would be effectively cleared up. Robin followed up with me promptly and to my amazement, she was just as helpful, nice and knowledgeable and patient. She looked more into my issue and offered an effective problem solving resolution. I have NEVER been in a post office that I felt like crossing my fingers that everyone would be in a good mood. There are other team members at New Market that were in passing and they smiled and said hello. Very nice people working here. I never desired to write a review on a post office, good or bad. It's one of those things that either you just ignore the atmosphere to not "disturb" your incoming or out-going mail or take your business elsewhere (but where when most folks aren't happy to be employed?). Not here at New Market. Everyone is kind. Not dismissive. I hope it stays this way. This being said, Robin is leaving as she has been promoted. I totally can understand why. My short interaction with her excellent. I wish her much success and look forward to continuing my contacts with Lisa and the remaining team at New Market. It was my pleasure. They are all Awesome! Thank you Lisa for starting the positive experience ball rolling!
  By S G, September 30, 2016

Photo gallery of United States Postal Service

About United States Postal Service in New Market